Team Leader

Clearline Support runs customer support for software and retail brands and is looking for an energetic Team Leader.

You will lead a team of twelve support agents, own daily service targets and help plan training, scheduling and onboarding.

• Lead daily huddles and set clear, achievable goals for the whole team.
• Coach agents with call reviews and one-on-one meetings.
• Handle escalated customer cases with care, patience and a quick resolution.
• Track service levels and customer satisfaction and report results every week.
• Help plan shift schedules, training sessions and onboarding for new hires.

• 2-4 years in customer support, including team leading
• Strong people skills and a coaching mindset
• Comfortable with Zendesk, Freshdesk or similar tools
• Confident working with targets and simple reports
• Clear spoken and written English

• Experience in a SaaS support team
• Spanish language skills for bilingual customers
• A customer service or leadership certificate
• Experience running workforce schedules

• Monthly bonus on top of base pay
• Hybrid schedule after three months
• Leadership training and career path
• Health insurance from day one
• Team that celebrates wins together